Can I Cancel My Booking?
Eagle Airport Transfer accepts booking cancellations. Cancellation charges apply only if the vehicle is dispatched to the pickup location for your journey. No additional charges are applied if the vehicle remains in our control room.
Can I Cancel the Ride When the Driver is at the Pickup Location?
Additional charges apply when the driver reaches the pickup location and you request a cancellation. Charges compensate for the driver's time and distance traveled. Timely cancellations are encouraged to avoid these charges.
Do You Offer Child Seats or Booster Seats?
We provide child seats or booster seats upon advance request. While Eagle Airport Transfer doesn't take responsibility for these accessories, we aim to enhance your child's journey. Children are welcomed with care, and seatbelts are mandatory for those above 3 years old. Please mention your needs during the booking.
How Can I Book a Car?
To book our budget-friendly minicab/Airport transfer service, call us at +44 01757 667166 for an instant quote, request a booking via email, or send us an SMS or WhatsApp message at +447512166954.
How Early Do I Need to Book?
Advance booking is encouraged to prevent inconvenience and delays. Book our service at least 24 hours before your travel time. If you need an 8-seater or larger vehicle, book at least 72 hours in advance due to high demand.
How Long Will the Driver Wait for Me on My Pickup?
Our drivers arrive promptly at the requested time. They can wait for up to 5 minutes free of charge. Waiting beyond 10 minutes incurs a fee of £20 for saloon cars and £25 for MPV and People Carrier vehicles.
How to Cancel a Minicab After the Vehicle is Dispatched for My Journey?
You can cancel even after the driver is dispatched. Contact our customer assistance at +44 01757 667166, provide details, and your ride will be canceled without additional charges.
How to Cancel a Minicab Booking Before the Vehicle is Dispatched?
Call us at +44 01757 667166 to cancel a booking before dispatch. Your ride will be canceled without delays or charges.
How Will I Find My Driver When I Arrive at the Airport?
Drivers carry signboards with your name and provide a Meet and Greet service at the arrivals section. They assist with luggage and take you to your destination.
I Have Paid in Advance, What Happens if the Driver Does Not Turn Up?
If you've paid in advance, we ensure the driver arrives. Contact us if you can't locate the driver.
I May Have Left Something in the Minicab, How Can I Get It Back?
If you've lost something during your journey, contact us, and we'll arrange to return your item.
Is My Data Protected?
Your data is protected as per our privacy policy, and we comply with GDPR and cyber essentials.
What If My Flight Gets Delayed or Arrives Early? Will I Have to Pay Extra?
Flight monitoring prevents extra charges for minor delays. Waiting charges apply after 60 minutes from landing.
What If My Flight Is Diverted to Another Airport?
If your flight is diverted, inform us, and we'll adjust your booking accordingly.
What Is a Soiling Fee? Will I Be Charged It?
A soiling fee covers cleaning if there's a mess in the vehicle. It may be charged up to £60 for cleaning.
What Should I Do If I Cannot Find My Driver?
If you can't find your driver, call us, and we'll assist you in locating them.
What Sort of Payments Do You Accept?
We accept Debit Card, Credit Card, Bank transfer, or cash payments to the driver. Payment details are provided during booking.
Where Do I Meet My Driver at the Airport?
Meeting points vary by airport. Instructions are provided in your booking confirmation.
Which Airports Do You Pick Up and Drop Off To?
We provide 24-hour minicab/Airport transfer service to various airports, including Luton, Southend, Gatwick, Heathrow, Stansted, and London City Airport.
